Contact: Nerissa Sugars, Public Information Officer
818.748.5203 cell | 818.729.2258 office
Mike Christensen, Assistant Public Information Officer
818.967.7348 cell | 818.565.1344 office
**MEDIA PROTOCOL FOR ONSET OF MAJOR INCIDENT OR SITUATION IMPACTING OPERATIONS AND/OR GENERATING WIDE INTEREST**
When a notable incident occurs, first priority for staff at the airport is always the safety and security of people and property.
As such, the airport has limited staffing resources for fielding media and public phone calls and emails.
To help media outlets seeking updated information on a situation, and to ensure each media outlet has fair and equal access to the information – within the same timeline – the following protocol is in place*.
*In the event of a major incident (e.g. aircraft mishap with casualties, natural disaster), the airport will start with this process, then shift into incident command post mode, with subsequent press conferences, etc., for message and information dissemination.
Thank you for your cooperation.